Topics
- General Questions
- Registration
- Adding Gifts
- Giving Gifts
- Ordering Gifts
- Photo Album
- RSVP
- How to Get Started - Step by Step
- What is Felicite.com?
- What makes Felicite.com unique?
- How does Felicite.com work?
- Can I really register gifts from any store I like? (and not just from members of your merchant network)
- Can I register for any occasion, not just weddings?
- How much does it cost to use your service?
- Why set up a gift registry?
- Why should I trust my business to Felicite.com?
- Is there a sample registry that I can look at?
- Why do you not provide a 24 hour telephone support desk? I am not comfortable using the contact us form to send you my questions. I'd like to be able to call you at any time with my questions.
- I'm registered at Felicite and also at Merchant X. If my guest buys a gift from Merchant X directly will my Felicite registry get updated?
- How do I register?
- How do I close my registry?
- Do you accept checks?
- What do you do if the gift is out of stock or discontinued?
- If a gift is out of stock can I substitute a different gift or have the order sent to a different merchant?
- How do you make money?
- How are you different from a traditional gift registry?
- Why is the Partial Purchase Feature useful?
- What happens if the full price of my gift is not reached?
- Currently I have several different gift registries. What is the best way to consolidate all my gift registries into one?
- Is there a way to link my other registries to my Felicite registry so that a purchase in one will show up in the other?
- What is the "Hold Gift" Option?
- Where do I find the "Hold Gift" option check box?
- What if I don't check the "Hold Gift" Option?
- I live outside the United States, can I still use your service?
- I reside in the US, can my guests who live outside of the US use your service?
- Does it cost anything to register?
- How do I register for more than one event?
- My registry says, "This space is reserved for a personal message…" How do I customize this space with my personal message.
- I'm logged in as the Registrant, how do I see what my registry looks like to my guests?
- I have a personal web page (or MySpace.com), is it possible to link directly to my registry?
- Is there a way to limit access to my gift registry?
- Can I change or delete the guest password later?
- Can I use a fake name or address on the registry?
- I am under 18, can I use your registry?
- How do I add gifts to my registry?
- Why are only certain merchants listed in the drop down box on the gift form?
- How do I find gifts to add?
- How do I control the order in which my gifts are listed in the Gift List?
- Do I just enter the retail price, or do I need to include shipping and taxes?
- How do I add cash gifts to my registry?
- Do you charge me anything for cash gifts?
- If I register a donation to a charity do you send the money directly to the charity or to me?
- Is there a way to add a picture of the gift so my friends will see what I'm registering?
- What if my merchant doesn't provide a picture on-line?
- I registered a gift as a physical gift and now I don’t want it. Is it possible for me to get a cash refund from Felicite.com
- After someone purchased a gift for me I changed my mind and now I want you to issue me a cash refund. However, I don’t want you to keep all the shipping. Is it possible for me to convert this gift into a cash gift and only pay the 5% you charge for cash gift?
- How do I let gift givers know where I am registered?
- Where do I get registry cards?
- How do gift givers access my registry?
- Who pays for shipping and taxes?
- Who pays for shipping and taxes when the Partial Purchase feature is used?
- How is shipping calculated?
- What if my guests don't have access to the Internet?
- Can gifts be shipped directly to the gift giver?
- When do you order the gifts?
- How do I return the gift?
- My gift arrived broken, what do I do now?
- What if I have to return my gift?
- The merchant doesn’t want to issue me (the registrant) a cash refund. Is it possible for me to ask the merchant to credit Felicite.com and then have Felicite.com issue me (the registrant) a cash refund?
- When I ask for a cash refund, will the gift giver be notified?
- What does the "Settle Registry" button do?
- How long does it take for you to prepare and process my check?
- How many times can I settle my registry?
- How much does it cost to use your on-line photo album?
- How do I upload a picture to my photo album?
- How do I add a picture to my on-line announcement page?
- What kind of image files can I upload?
- Does your system accept TIF, BMP, etc files?
- What resolutions should I upload?
- How do I reduce the image size of my pictures?
- Do you have a limit on how many pictures I can keep?
- How long do you keep the pictures in the system?
- Is there a direct link to my photo album that I can email to my friends?
- How does the on-line RSVP system work?
- What does my RSVP summary look like?
- Will Guests have access to my gift registry once they RSVP online?
- Can guests indicate their dietary preferences on the RSVP system?
- What if I receive an RSVP in the mail or over the phone, can I add it to my on-line RSVP system?
- Can my guests call you to RSVP?
General Questions
Felicite.com, established in 1999, is one of the oldest on-line gift registry networks. We provide a unique gift registry service that allows you to register gifts from any store, for any occasion. This way you can have one registry for all your gifts, and use the same registry year after year.
We are also one of the leading providers of private-label gift registry to merchants. Currently we have over one hundred member merchants using our gift registry technology. Our system is both powerful and affordable, and can be quickly implemented by both on-line and off-line merchants. Click here for more information
First, we are the only gift registry service that allows you to register any gift, from any store, for any occasion. This way you can have one registry for all your gifts, and you can use the same registry for all your gift-receiving occasions.
Second, we are the only gift registry service with the Partial Purchase feature, which we invented and patented. This feature allows gift givers to contribute any amount towards a gift. This way the cost of expensive gifts can be easily shared.
Third, we allow you to register cash gift such as a donation to charity or a honeymoon fund. All contributions are credited to your account and when you are ready we'll send you a check. You can also designate regular gifts as cash gift. (For some a Cash Gift is also environmentally friendly, for example registrant can buy gift locally rather than having it shipped from a distance.)
Felicite.com acts as an independent gift registry service. Once your registry is set up, we'll create a personalized web site that your friends can visit, look at the gift list, and make a purchase. We'll collect and consolidate payments, update the gift list and then send your order to the appropriate merchant for delivery. If we are unable to order a gift, we'll issue a cash refund and you can order it yourself when it becomes available, or buy a different gift. (We can also cancel the transaction if you like and refund the gift giver, whatever is more convenient.) -back to top contact us
Yes, while there are certain advantages to registering gifts from our Member Merchants - For example, they have all installed "Add to Registry" buttons on their web site to make it easier for you to add gifts; and have agreed to accept orders from us automatically, which means your orders reach them much faster - you are not limited to our Member Merchants. -back to top contact us
You can register gifts from Non-Member Merchant (aka Approved Merchants) by using our convenient gift form. Just specify the Gift Name, Gift Price, and Merchant Name. When we get the order we'll phone them up and place your order for you. -back to top contact us
Please note however, that we are very picky about who we send orders to, and only send orders to Merchants ("Approved Merchants") who have passed our rigorous customer service standards. Therefore when you use the manual gift form to add a gift you'll only see Approved Merchants in the Merchant Name Drop Down Box. However, you can still register gifts from any merchant you like by selecting "Cash Gifts" as the merchant. With cash gift we credit all contributions to your account, and when you are ready, just click on the "Settle Registry" button and we'll send you a check. You can then purchase the gift yourself. -back to top contact us
Cash gifts are displayed the same way as physical gifts in the gift list. We do not disclose to gift givers whether a gift was designated as a Cash Gift. -back to top contact us
Yes, you can use us for any occasion. Customers have used us for weddings, baby showers, commitment ceremonies, birthdays, graduations, retirement, etc. -back to top contact us
By using us for all your gift-receiving events you'll make it easier for your friends to find your registry each time. They just have to remember that you're registered at Felicite.com. -back to top contact us
Currently registration is free. We keep our costs low through automation, and make money primarily from merchant commissions and product discounts. On cash gift there are no commissions so we charge gift givers a 4.9% transaction fee to cover our costs. -back to top contact us
First, you'll make it easier and more convenient for your friends to pick out the perfect gift for you. Our Partial Purchase feature makes it easy for a group of people to share the cost of an expensive gift without any prior planning. -back to top contact us
Second, a gift registry can help you avoid duplicate or unwanted gifts, and save you the trouble of having to return unwanted gifts. -back to top contact us
Finally, a gift registry is a good place to keep track of all the things that you need, but don't necessarily want to purchase right away. You never know when someone might buy it for you. -back to top contact us
We are one of the oldest on-line gift registry networks (established 1999) and have received many positive customer comments. We have been featured in such national publications as The New York Times, USA Today, Martha Stewart Wedding, Modern Bride and CNN and are a member in good standing with the Better Business Bureau. We are a profitable business with no debt. -back to top contact us
Yes, you can click here to see a sample registry. Feel free to set up a registry and try it out. -back to top contact us
This was a difficult business decision with both a cost and a quality component. First, we would prefer not to have to charge you an upfront fee for using felicite.com and maintaining a 24 hour telephone support desk is expensive. Second, we feel that by making you read the FAQ and/or answering your questions in writing we can provide more consistent answers. It is also easier for us to monitor the answers provided by our customer service staff since we log all emails. -back to top contact us
It depends. If Merchant X is a member merchant, then they will be able to update your registry.
If Merchant X is not a member merchant then their registry is separate and independent from ours and will not update. If they are interested in being a member of our gift registry network please ask them to contact us using the "Contact Us" page.
Merchants who are members of our network are displayed in green in our merchant directory located at the bottom of our Home Page. -back to top contact us
Registration
You may register by filling out this short on-line form or by visiting the store or website of our Member Merchants. -back to top contact us
At any time you may close your registry by clicking the Close Registry button within your registry account; your gift givers will no longer be able to find you on Felicite. Felicite will automatically close and delete your registry if there is no activity within one year of signing up. If you wish to keep your registry active simply login to your account within one year of signing up. (Note: closing registry is not the same as settling a registry, see more about Settlement Checks below) -back to top contact us
No, unfortunately we do not accept checks or money orders. We do however accept all the major credit cards such as Discover, Visa, Mastercard and American Express. -back to top contact us
If for any reason, we are unable to order the gift, or if the order is rejected by the merchant, then we'll issue a cash refund to your account. When you are ready, click on the "Settle Registry" button and we'll send you a check. If it's more convenient, we can also cancel the transaction and issue a refund to the gift giver's credit card. Just email us and let us know. Cash refunds include only the gift price and not the shipping. Shipping is used to compensate us for the cost of processing the gift order, regardless of whether we were successful in ordering it or not. -back to top contact us
No, unfortunately due to the volume of gift orders, the fact that we don't charge you an upfront fee and the need to keep our costs low, we cannot accommodate gift substitution requests. However, as long as we have not ordered the gift yet we are happy to issue a cash refund and let you order the gift yourself. Just email us and let us know. Cash refunds include only the price of the gift and does not include the shipping. The shipping is used to compensate us for the cost of processing the gift order. -back to top contact us
We make money primarily from commissions and product discounts. We also earn set-up fees and licensing fees from merchants who use our private-label gift registry technology. -back to top contact us
First, traditional registries usually limit you to products that they carry, whereas we allow you to register any gift, from any store. You can even register cash gifts such as Donations to Charity or a Honeymoon fund. -back to top contact us
Second, we have over 100 Member Merchants in our network. These merchants have installed "Add to Registry" buttons to make it easier for you to add gifts. -back to top contact us
Third, we have a unique Partial Purchase feature (Patent 7,013,292) that allows you to register an expensive gift and have your friends share the cost. -back to top contact us
Fourth, if you get a duplicate or unwanted gift, just email us and let us know. As long as we haven't sent the order to the merchant yet, we'll be happy to issue a cash refund to your account. When you are ready, just click on the "Settle Registry" button and we'll send you a check. You can then buy a different gift. -back to top contact us
Fifth, we offer a number of free services such as an on-line announcement page, RSVP system, photo album, gift summary report, and E-Notification -- all designed for your convenience -back to top contact us
One problem with traditional registries is that the lower priced gifts tend to sell out first. So if someone comes to the registry late, they may not find anything within their budget. With the Partial Purchase feature, gift givers will always find something within their budget because they can make a partial contribution towards any gift. -back to top contact us
Sometimes you would rather get one large gift rather than several small gifts. However, the average gift giver spends only $50 each. The Partial Purchase feature allows you to register an expensive gift and have your friends share the cost. -back to top contact us
Partial Purchase also makes group gifts easier. Your friends no longer have to formally organize a group, figure out each person's contribution, collect funds and appoint someone to make the purchase. With Partial Purchase, each person can just log on and contribute an amount that they are comfortable with. Our system will keep track of the contributions and update the balance. Once the full amount has been paid, we'll send the order to the appropriate merchant. -back to top contact us
If a physical gift is not fully paid for, you can: (1) wait for more gift givers, (2) make up the difference yourself , or (3) contact us and ask us to stop collecting money for the gift. Use the Contact Us form within your registry to tell us to stop collecting money for a physical gift. When you are ready click the "Settle Registry" button to ask for a Settlement Check. -back to top contact us
To make up the difference yourself, just log in as a guest and buy it. -back to top contact us
If a cash gift is not fully paid for just click the "Settle Registry" button to ask for a Settlement Check. -back to top contact us
You can use the gift form located in the "Gift List" section of your registry to move your gifts. -back to top contact us
Yes, if the merchant is a member of our network then they will have access to our system and can update the gift list with in-store purchases. Member merchants are listed in green in our merchant directory
If the merchant is not a member of our network then they won't have access to our system. (Feel free to have them contact us about joining our network though. If they sign up we'll give you a 10% referral fee.) -back to top contact us
If you plan to maintain separate gift registries you might consider selecting the "Hold Gift" option to minimize the duplicate gift problem. -back to top contact us
If you check the "Hold Gift" option when you register a gift, then we will not order the gift until we hear from you. This option is useful if you are worried about duplicate gifts or need more time to decide on a gift. As long as you let us know before we send the order to the merchant, we can cancel the gift and issue a cash refund to your account. -back to top contact us
Once a gift has been ordered, you'll have to deal with the merchant on returns and are subject to their return policy. -back to top contact us
You can also use this option if you want to delay the ordering of the gifts, for example, until you come back from your honeymoon. -back to top contact us
You can find it in the Gift Form when you add the gift, or when you edit the gift. You can edit a gift by going to the Gift List section of your registry and checking the Edit box. -back to top contact us
If you don't check the "Hold Gift" option then your gift will be ordered in accordance to our normal procedures, which is (1) for Member Merchants, gift orders are automatically sent to the merchant; and (2) for Non-Member Merchant (aka Approved Merchants), gift orders are manually processed one to two weeks before the event. If you would like us to process the order sooner, just email us and let us know. -back to top contact us
Sorry, currently our service is limited to registrants and merchants inside the US. However non-US Gift givers can still use the registry to buy a gift. They just cannot set up a gift registry for themselves. -back to top contact us
Yes, we accept non-US credit cards, provided they pass our credit checking process. All charges are in US Dollars, and will be converted into the local currency by the credit card company. -back to top contact us
No, there is no fee to register and use our service. -back to top contact us
You can set up a separate registry for each event. Each registry will show up when your guests searches for your registry, along with the Event Name. -back to top contact us
Log in to your registry and go to the "Registry Changes" section. You can enter a personal message under "Event Information". -back to top contact us
If you would like to add a personalized picture, you can upload a picture to your photo album and then select it as your registry picture. -back to top contact us
Click on the "Guest View"link. This will allow you to see what your registry looks like from the Guest's point of view. -back to top contact us
You can also log out of your registry and log back in as a guest. -back to top contact us
Yes, we provide a number of direct links into your gift registry. You can find these links in the section called "Direct Links to your Registry for your Guests" on the "Your Registry" page which is first page you seen when you log in. -back to top contact us
Many people use these links to customize their personal web pages. The links can also be emailed to friends or printed on invitations. -back to top contact us
For example, here are the direct links to our sample registry. -back to top contact us
To link directly to the gift registry: http://www.felicite.com/X/?smith
To link directly to the RSVP Service: http://www.felicite.com/T/?smith
To link directly to the Guestbook: http://www.felicite.com/E/?smith
To link directly to the Photo Album: http://www.felicite.com/P/?smith
Basically you can place a link to your Felicite registry wherever you can place text. If you know some basic HTML you can dress up the links. For example:
<a href="http://www.felicite.com/X/?smith" target="_blank"> Smith Gift Registry</a>
Would end up looking like this: Smith Gift Registry
Yes, just assign a guest password when you register. If you've already registered, you can add a Guest Password by going to the "Registry Changes" section of your registry. -back to top contact us
Yes, go to "Registry Changes" to edit or delete your guest password. -back to top contact us
No, fake names are not allowed. It is against our policy to use our service for the anonymous solicitation of gifts and may subject your registry to closure. -back to top contact us
If you are under 18, please ask your parents to us the contact form located here. Please ask them to include an address and phone number where we can contact them for verification. -back to top contact us
Adding Gifts
You can add gifts by visiting one of our Member Merchants and clicking on the "Add to Registry" button. Member Merchants are listed in Green in our Merchant Directory
Some Member Merchants also allow you to add gifts by visiting their stores, for example, www.VermontFurnitureWorks.com or www.CooksCorner.com. -back to top contact us
To add a gift from a Non-Member Merchant (aka Aprroved Merchant) just use the Gift Form located in the "Gift List" section of your registry. Be sure to specify the Gift Name, the Gift Price, and select a Merchant from the list of approved Merchants. -back to top contact us
If you do not see your merchant in the list, you can still register the gift by selecting "Cash Gifts". -back to top contact us
To add a Cash Gift, just use the Gift Form and select "Cash Gift" as the Merchant Name. With Cash Gifts all contributions are credited to your account. When you are ready, click on the "Settle Registry" button and we'll send you a check for the cash balance of your account. -back to top contact us
For privacy considerations we do not go into details as to why a particular merchant is not on the list. We do have minimum customer service and reliability requirements. It's possible that a merchant has not yet submitted an application to be listed. -back to top contact us
Since space on the list is limited, from time to time we will remove less active merchants. -back to top contact us
Member Merchants are not included on the list because they all should have "Add to Registry" buttons on their site (so it is not necessary for you to enter the gifts yourself.) They can also add gifts for you manually from their merchant back end. -back to top contact us
If you do not see your merchant on the list you can still register their gifts as "Cash Gifts" and then ordering the gift yourself. -back to top contact us
For your convenience we provide a Merchant Directory that you can use for gift ideas. Member Merchants are marked in green. Also feel free to search for gifts on the Internet. -back to top contact us
The gifts are listed in alphabetical order. So if you want a gift to appear first, just add a 1 to the name. For example, "1 - Toaster". You will only be able to do this with items that are manually added via the Gift List form. Names of Items from Member Merchant Store cannot be modified. -back to top contact us
You may also assign a category to a gift and it will be listed within the category. Custom categories can be created from the Gift Form. -back to top contact us
Just enter the retail price. Our system will calculate the regular shipping and taxes.
To add a cash gift like a honeymoon fund or a donation to charity, use our on-line form located in the "Gift List" Section and select "Cash Gift" as the merchant name. -back to top contact us
Regular gifts can also be registered as Cash Gifts. This is useful if you prefer to pick up the gift yourself locally or if you need more time to decide on the color or pattern. With electronic gifts or computers it is sometimes useful to pick it up yourself since you can get the latest model this way. -back to top contact us
Cash gifts can either have a specific price or be open ended. An opened ended cash gift doesn't have a specific price and therefore does not have a limit to how much can be collected. It is usually used for a fund such as a honeymoon fund or charity fund. To register an open ended cash gift just enter zero for the price. -back to top contact us
With cash gift we will credit the contribution to your account. When you are ready for us to send you a check, just click the "Settle Registry" button. -back to top contact us
No, there is no charge to you. To cover our cost, gift givers are charged a 4.9% transaction fee when they make a contribution. For example, if a gift giver contributes $50 to your honeymoon fund, they will be charged $52.45 and $50 will be credited to your account. -back to top contact us
All donations are treated like cash gift and credited to your account. When you are ready, click on the "Settle Registry" button and we'll send you a check. You can then send in the money. -back to top contact us
Yes, in the gift form you can enter a link to a picture. For example,
http://www.felicite.com/samples/photos/oceanflat.jpg -back to top contact us
You can usually find pictures of the product from the merchant or manufacturer's web site. To get the URL of the picture, just right click on the picture and then select properties. -back to top contact us
To find a picture, try using a search engine like google.com or yahoo.com -back to top contact us
You can also upload pictures of gifts into the photo album and then link the gift to the picture. -back to top contact us
Often, even if the merchant you are using is not on-line you can still find a picture from a different site, for example, from the manufacturer. Try using a search engine like google.com to look for an image. -back to top contact us
Some customers scan in a picture from a catalog (digital or web cams work as well) and load it into their photo album. -back to top contact us
As long as you let us know before we order the gift, we can cancel the order and issue you a cash refund. -back to top contact us
However, once we have placed the order with the merchant you will have to deal with the merchant on returns, and are subject to their return policy (see above). -back to top contact us
Please note that when we issue a cash refund, we do not include the shipping. The shipping is used to compensate us for our transaction cost and lost commissions. -back to top contact us
No, unfortunately this is not possible. Separate systems are used for handling cash gift and physical gifts. -back to top contact us
We realize that you do not like giving up the shipping. However, this is an optional feature and you are under no obligation to use it. You can always take delivery of the gift and then return it to the merchant yourself, or register the gift as a cash gift to begin with. -back to top contact us
We provide this feature for your convenience and flexibility. However, if we are unable to at least recover some of our cost then we will be forced to discontinue it. -back to top contact us
Giving Gifts
There are a variety of methods. Here are some ideas: -back to top contact us
- Word of mouth. Ask your friends to help spread the word. -back to top contact us
- Registry Cards. You can include a registry card with your invitation or announcement. Here is PDF Template that you can use to print out registry cards. Some Member Merchants also provide their own registry cards. -back to top contact us
- Direct Link. You can email the direct link to your registry to friends. Some customers print the direct link on the invitation or announcement. -back to top contact us
- E-Notification System. You can use our E-Notification system to send an email to your friends about your registry. -back to top contact us
- RSVP system. Use our on-line RSVP system and when friends RSVP they are already on the registry -back to top contact us
- Photo Album. Add some pictures to the photo album and invite friends to visit. When they are in the photo album they are only one click away from your gift list. -back to top contact us
If you have access to a printer, here is a PDF Template that you can download and print out. -back to top contact us
Some of our Member Merchants may also provide registry cards. If you registered through one of our Member Merchants you might want to check with them to see if special registry cards are available. Member Merchants are listed in our Merchant Directory in Green. -back to top contact us
Gift givers can access your registry by entering your name in the "Search for Registry" box located on our web site at www.Felicite.com and on most of our Member Merchants Web sites. -back to top contact us
They can also use a direct link to access your registry, for example, http://www.felicite.com/X/?smith -back to top contact us
Some of our Member Merchants also allow gift givers to visit the store to make a purchase. If you registered through one of our Member Merchants you might want to check with them to see if this is an option. -back to top contact us
The Gift Giver pays for shipping and taxes at the time they make a purchase. -back to top contact us
When a Partial Purchase is made, gift givers pay the shipping in accordance with the size of their contributions. For example, if they contribute half of the cost of the gift then they pay for half the shipping. -back to top contact us
Shipping varies depending on the merchant, the type of product and where the gift is being shipped, and includes all direct costs associated with the processing of your order, i.e. postage, sales tax, and any applicable credit or merchant fees. Where we do not have an explicit agreement with the merchant over shipping charges, the shipping is based upon our past experience with sending orders to the merchant. -back to top contact us
They may call our toll-free number and place an order over the phone. You can find the toll-free number in your welcome letter and on the home page of your registry. We also accept orders by fax machine or by mail. -back to top contact us
Whether gifts can be shipped to the gift giver depends on the merchant and the type of gift. Merchants for whom the ship to gift giver option is available are listed here and marked in green in the Merchant Directory. If the ship to gift giver option is available then at check out, the gift giver will see a place where they may enter an alternative address. If they do not see ship-to option at check out then the ship to gift giver option is not available. -back to top contact us
In general, the ship to gift giver option is available for merchants with whom we have an explicit agreement to offer the ship to gift giver option (i.e., Member Merchants)
Ordering Gifts
If the gift is from one of our Member Merchants then the order will automatically be sent to the merchant as soon as it is purchased. If the gift is from a Non-Member Merchant (aka Approved Merchants) then we generally wait until one or two weeks before the event before we start ordering. If you would like us to order the gift sooner, please email us. One email is sufficient. You don't have to send a separate email for each gift. -back to top contact us
If we have not yet sent the order to the merchant, just email us and we can credit a cash refund to your account. -back to top contact us
If we have already sent the order to the merchant, then you'll have to deal with the merchant on returns, and are subject to their return policies. Some merchants may restrict returns to in-store credit or charge a re-stocking fee. -back to top contact us
Cash refunds include only the gift price and not the shipping. -back to top contact us
Most merchants include return instructions with the package. If you cannot find it, contact them directly for instructions. -back to top contact us
Gift returns are handled the same way as if the gift giver bought you the gift directly. You should contact the merchant and find out what their policy is on gift returns. Most merchants are happy to exchange the gift or issue you store credit. Some merchant allow cash refunds. -back to top contact us
If you would like the refund to go back to the gift giver, then simply ask the merchant to credit Felicite.com. As soon as we receive the refund, we will issue a credit to the gift giver’s credit card. -back to top contact us
No, if the merchant issues a credit to Felicite.com, then we will automatically credit the gift giver’s credit card. It is not possible to manually intervene and divert the credit to the registrant. -back to top contact us
If you want to receive a cash refund from us, you’ll need to contact us before we order the gift (see below). You can also simply register the gift as a cash gift in the first place. -back to top contact us
No. we do not notify gift givers when a cash refund is issued. -back to top contact us
All cash gift and cash refunds are credited to your account. When you are ready, click on the "Settle Registry" button and we'll send you a check for the cash balance in your account. -back to top contact us
We print and send out checks during the first week of each month for accounts settled in the previous month. The cut-off time is mid-night on the last business day of each month. -back to top contact us
You may settle your registry as many times as you like. We give you two free checks during any 12 month period. After that we charge a $10 per check fee to cover postage and printing costs.
Photo Album
Nothing, it's free. -back to top contact us
Log in to your registry, go to "Photo Album", and click on "Add Photo". -back to top contact us
Upload a picture to the photo album and then click "Select this picture for my registry" link -back to top contact us
Our system accepts gif and jpeg files only. -back to top contact us
No, only gifs and jpeg. -back to top contact us
For best performance we suggest keeping your image smaller than 600x400. You can upload bigger files but they won't improve resolution since our system automatically scales pictures. With bigger pictures you'll just slow down the upload and the download times. -back to top contact us
Most image processing software will reduce the image size. If you don't have an image processing software there are many free ones out there. Check www.download.com for a listing. -back to top contact us
We have an informal limit of 5 megabytes, which is enough for about 30 pictures. If you need more space, let us know. -back to top contact us
The pictures are automatically purged after the account is inactive for more than 3 months. If you would like to keep the pictures in there longer, just log in periodically -back to top contact us
Yes, we provide a number of direct links to different parts of your registry. You can email or insert these links into your personal web page to make it easier to access your registry. These links can be found in the start-up page of your registry. For example, the links to the sample registry are: -back to top contact us
Gift Registry: http://www.felicite.com/X/?smith
Online RSVP: http://www.felicite.com/T/?smith
Guestbook: http://www.felicite.com/E/?smith
Photo Album: http://www.felicite.com/P/?smith
RSVP
The on-line RSVP system allows guests to RSVP on-line instead of with a card. This saves both time and money. The system automatically adds up all the responses and displays them for you. -back to top contact us
Guests can access the RSVP system by logging in to your registry, or by using a direct link. For example, http://www.felicite.com/T/?smith -back to top contact us
You can email this link to your guests or include the link on the invitation. -back to top contact us
Feel free to try it out. You can delete any unwanted RSVPs from your system. -back to top contact us
Your RSVP summary will contain the total number of guests who can attend and those who can't. -back to top contact us
It will also contain the names of each guest, special dietary preferences and any other comments. -back to top contact us
Yes, there will be a link to your gift registry from the RSVP web page. So once they RSVP they are only one click away from your gift list. -back to top contact us
Yes, there is a generic comment field where they can enter their preferences. -back to top contact us
What if I'm having two different events that I would like the guests RSVP for? -back to top contact us
Have them indicate which event they are planning to attend using the comment field (i.e., I can only attend the reception). -back to top contact us
Alternatively you can set up a second gift registry so they can RSVP for the second event. -back to top contact us
Yes, we allow you to add these RSVP's and they will be included in your on-line report. -back to top contact us
No, unfortunately our phone order desk does not have access to the RSVP system. However, maybe you can get one of your friends to take RSVP over the phone and then enter it into the system for you. -back to top contact us
